FREE Worldwide Shipping over $50
All packages will be shipped out using a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
Estimated shipping times
a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 20 business days.
b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ to 20-30 business days.
c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 49 business days.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days)
For inquiries on upgrading your order to express shipping, please send us an email at firstname.lastname@example.org immediately after placing your order with us and we will respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.
Order processing times
Please note that order processing time must be added to shipping times to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days and is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours after placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, contact us at email@example.com as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. Please do remember to check your address carefully when you place an order.
If your received package seems to be missing any items, please do not worry! We ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply contact at firstname.lastname@example.org and we will take care of it right away.
Once your order ships out and our database is updated with your online tracking number, we will send you an email with the online tracking information which you can use to track your package. If 6 business days have passed and you still have not received this email from us, contact us at email@example.com and we will check it out for you right away.